Services and Advanced Support
Exosite offers premium support plans and packages to fit where your organization is at in your journey for connecting equipment, assets, and systems. IoT projects and condition monitoring applications require system expertise that spans from sensors and field-bus to cloud platform topics to analytics on streaming data and onboarding end-users onto an asset visualization application.
Often times the actual business goals and value for organizations get lost in the technology challenges. Business models and proving that connecting equipment has value are crucial - that's why our software and teams are here to let you focus on those goals.
Focus on the Milestones
Organizations that use Exosite's premium support tiers and packages reduce risk in their project and goals by leveraging Exosite's experts to help with product questions, advanced design topics, making hardware decisions, and helping to setup or create customized rules, analytics, and visualizations.
Our Onboarding and training programs facilitate meeting the early goals of your program.
Experience
Exosite has worked with companies to consult, build, and deploy IoT solutions for over 15 years.
Our Applications Engineers are experienced in sensor and hardware integration, setting up and using Exosite's software, and helping from prototype through initial installations.
Long-term Guidance
Beyond getting your initial project running, our teams can support you through all of the challenges of rolling out a large fleet of connected assets. As you work to commercialize, topics like automation of provisioning devices and users come up along with using templates to update asset models.
Our Support plans offer the on-going consulting and engineering help you'll want for being able to pick up a phone and talk to an expert.
Support & Service Capabilities
Device Connectivity Experts
Fieldbus, PLCs, wireless sensors, cellular, LoRa, Sigfox, embedded micro-controllers, industrial gateways, 4-20mA, analog, and custom device cloud APIs are the topics we address every day.
- Choosing hardware based on application requirements
- Device IoT platform provisioning
- Integrating with 3rd party device management clouds
- Developing software on edge device hardware to communicate to Exosite's IoT platform.
- Troubleshooting device connectivity issues
Analytics
Getting data into the platform is step 1. Visualizing that data and converting it to actionable information is the next step. Our team can help to set up dashboards, use off the shelf rules, data transformations, and analytics, or build custom functions to digitize your system knowledge.
- Setting up dashboard visualizations based on application requirements
- Configuring data transformations and rules
- Using third-party and building custom analytics
- Leverage Machine Learning methods for Anomaly Detection and other advanced algorithms.
System Design & Consulting
The Exosite support team is available to talk about architecture, technical hurdles, deployment topics, and business models.
- Review and create architecture diagrams
- Discuss application requirements
- Commercialization topics for deploying to a large fleet of connected assets
- Understanding APIs and integrations
Partner Solutions
Connected systems require many hardware and software pieces to complete the full solution. We have an ecosystem of partners that you can leverage for your project.
- Review application requirements to suggest partners for hardware, analytics, and other software
- Suggest and support integration partners
Onboarding & Training
Accelerate your time to market and deploy your IoT solution with the help of experts.
Exosite offers packages to provide you with a planned out multi-month focus on training, help with hardware, and get your project jump-started.
Onboarding Includes
Edge Data Gathering Device Connectivity
Select hardware and communication protocols
Assist with any custom code required
Configure sensor data according to the ExoSense IoT data schema
ExoSense Condition Monitoring Application
Whitelabel your application
Setup Custom Assets with Rules, Transforms, Asset/Device Content, Alerts
Create Custom Templates for scalability and repeatability
Advanced Topics
Create Executive dashboard views
Create custom group views
Create custom inline transforms and rules
Create custom external transforms and rules