Product data · Over-the-air updates · Cloud features
OEM Connected Products
See how your product is used in the field, fix it after it ships, and add features that run in the cloud. Exosite provides the device connection, data platform, and update tools, so your team doesn't have to build them.
For firmware teams: documented HTTP and MQTT device APIs. Identity, security, storage, and updates run on the platform.
Haven't shipped connectivity yet? See how to pitch, pilot, and deploy IoT →
Most products send no data back after they ship
Once a unit leaves the factory, very little information comes back about how it's used or how it performs.
What you know about a unit
- Built
- Shipped
- Installed
- Year 1
- Year 5
No view into real-world use
Decisions rely on sales feedback and support tickets, not on how the equipment is actually used.
Fixes mean a site visit
A firmware bug or calibration change means shipping parts or sending a technician.
Features are fixed at ship
Everything the product does has to be on the device before it leaves the factory.
The cloud is a different discipline
Device identity, security, data storage, and running a cloud service are a different skill set from hardware and firmware, and an ongoing cost.
Treat the cloud like any other peripheral
Your engineers add the cloud the way they'd add a sensor: the device writes to a documented HTTP or MQTT interface, and Murano IoT Connectors handle identity, security, data storage, and firmware updates. PLC-based equipment connects the same way, through a gateway.
- Secure provisioning
- Device identity
- HTTP and MQTT device APIs
- Cloud federation
- Commands and settings
- Firmware and content (OTA)
What a connected product gives your team
Connectivity changes how your product team learns, fixes, and improves the product after launch.
Product usage analytics
Operating hours, duty cycles, feature use, and operating conditions from the field, in ExoSense® dashboards.
Usability and field feedback
Error codes and fault logs show where the product confuses users or falls short.
Over-the-air updates
Send a software package to one device or many in one step, and see each device's installed version.
Cloud-connected features
Remote control, web and mobile access, and features too heavy to run on the device.
Quality and warranty insight
Tie field data to serial numbers, build dates, and firmware versions to trace failures and check warranty claims.
A path to condition monitoring
The same connection supports monitoring, alerts, and predictive maintenance for your customers.
Connected products keep improving after they ship
Field data shows what to fix or add next. The update goes out over the air. The next round of data shows whether it worked.
Connect the products you already build
Connect from a microcontroller, a cellular or Wi-Fi module, a gateway next to PLCs, or a device cloud you already use. Mix connection types across product lines on one platform.
- Wireless sensors
- PLCs
- Gateways
- Embedded electronics
- Machines
- Device clouds
What it takes to get started
You don't need a full program approved to find out if connectivity is worth it.
- 1Pilot
Connect a few units
One product line or one customer site, using the docs and a pilot account.
- 2Proof
Show real data in weeks
Usage, faults, and operating conditions in ExoSense dashboards you can show leadership.
- 3Rollout
Scale when the case is proven
Grow to the full product line on the same platform, with Exosite's team helping plan the rollout.
The same connection supports more than product data
When you're ready to offer monitoring and service, the devices are already connected. ExoSense can be delivered to your customers under your brand.
Customer story · Hastings Air Energy Control
From an in-house build to a product that scales
Hastings makes industrial air filtration and energy-saving controls. Its IVEC Command remote monitoring product runs on Exosite and ExoSense.
Key takeaways
- Started with an in-house gateway and software. Every install was manual, and every update pulled engineers off core work.
- Moved its in-field gateways to Exosite and used templates to speed up customer onboarding.
- 75% less time commissioning a new customer than with its earlier solution, and 30% revenue growth over 18 months tied to IVEC Command.
MTS
HPU Monitoring for Large Test Equipment
MTS leveraged Exosite's platform for their HPU (Hydraulic Power Unit) Health Monitoring solution for real-time diagnostics for predictive maintenance and failure prevention. Their customers are able to increase their equipment operational visibility, reduce costs, and improve uptime.
The Genie Company
Aladdin Connect Garage Door Openers
Genie, a garage door opener maker since 1954, built its Aladdin Connect product line on Exosite so homeowners can check door status and open or close the door from anywhere.
Read the case study →Talk to us about connecting your product
Tell us what you build and what you want to learn from the field. We'll help you scope a pilot.