Action

Alerts, notifications, and conditions

When a rule changes status, ExoSense notifies the right people by email or SMS, opens a condition for your team to work, and can trigger actions in your other systems.

Talk to a solution engineer →Read the docs

What happens when a rule changes status

Every status change is logged and updates the asset's status. Notifications, conditions, and actions follow from how the rule is set up.

Notification lists

Subscribe to assets or whole groups

A list can follow individual assets or a whole group. Assets added to the group later are included automatically.

Only the events that matter

Filter each list by rule state, such as Critical or Timeout, and by condition events and policies.

Email or SMS for each list

Send critical events by SMS and everything else by email. Each person sets the hours they receive SMS.

Your wording and your domain

Edit the email and SMS templates in each language, and send alerts from your own email domain.

Notifications docs ↗ (opens in new tab)

Conditions your team can work

Condition policies

Write once what a condition means, its likely causes, the steps to take, and its priority. Every rule that uses the policy shows the same guidance.

One condition per problem

A rule opens a condition only if one isn't already open for that policy and asset, so a signal that keeps crossing a limit doesn't pile up alerts.

Acknowledge, assign, and close

Your team acknowledges, assigns, comments on, and closes each condition, with a timeline of what happened.

Conditions docs ↗ (opens in new tab)

Actions in other systems

Page your on-call team

Send a PagerDuty alert event when a rule turns Critical.

Work orders in your CMMS or ERP

Create or update work orders in the maintenance software you already use, through an action function or the APIs.

Your own functions and services

Add your own action functions, or call any service defined by an OpenAPI (Swagger) spec, and attach them to any rule.

Integrations & APIs →

Talk with us about alerts and conditions

Tell us who needs to know when equipment needs attention, and we'll show you how lists, conditions, and actions fit.

Talk to a solution engineer →Next: AI / Analytics